We helped a fintech company automate transaction alerts and OTP verification
across SMS and WhatsApp.
FinTrack's customers were relying on a single delivery channel for one-time
passcodes and transaction alerts, which meant delayed logins during peak hours and support
tickets from users who never received a code in time. By implementing GetSyncPeak, FinTrack
connected SMS and WhatsApp into a single automated notification system. Verification codes
and transaction alerts now route across both channels automatically, with failover built in
so a delayed message on one channel doesn't leave a customer locked out.
Customer Experience Focus
Previously, a delayed OTP meant a customer had to request a new code and wait
through another delivery cycle, often abandoning the login or transaction altogether. With
GetSyncPeak, FinTrack now sends OTPs and transaction confirmations instantly across SMS and
WhatsApp, with automatic retry logic if the first channel doesn't deliver within seconds.
Customers receive login codes, payment confirmations, and low-balance or
suspicious-activity alerts directly on the channel they check most, cutting the friction out
of everyday account security.
GetSyncPeak's team audited FinTrack's authentication flow and transaction
processing pipeline to identify where single-channel delivery was creating friction and
compliance risk.
We then integrated the SMS API and WhatsApp Business API directly with FinTrack's
core banking and authentication systems, enabling automatic multi-channel OTP delivery and
real-time transaction alerts with no changes required to FinTrack's existing backend logic.
Since launching with GetSyncPeak, FinTrack has seen verification times improve by
50%, with a single unified notification system replacing what used to be several
disconnected delivery channels.
The full integration was live within 6 weeks, giving FinTrack a dependable,
auditable messaging layer for every OTP and transaction alert it sends.
OMNICHANNEL MESSAGING
AI-POWERED AUTOMATION
